Shipping policy

Shipping & Delivery Policy

Last Updated: August 26, 2026

Thank you for shopping at luckyscoopandmysterybox.com. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and major holidays) after receiving your order confirmation email.
  • You will receive a notification with tracking details once your order has shipped.
  • Processing times may be slightly extended during high-volume sales, promotional events, or live scoops.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout based on package weight and destination.

  • Standard Domestic Shipping: 3-7 business days. Shipping costs are Calculated at checkout.
  • Expedited Shipping: 1-3 business days. Cost is Calculated at checkout. 

Note: Delivery delays can occasionally occur due to carrier congestion or weather events outside our control.

3. International Shipping

  • We do ship internationally.
  • If international shipping is offered, your order may be subject to import duties, taxes (including VAT), and local fees incurred once a shipment reaches your destination country. These charges are the customer’s sole responsibility.

4. Shipping to P.O. Boxes or APO/FPO Addresses

We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses using standard USPS delivery services.

5. Order Tracking & Status

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active on the carrie’s site.

6. Lost, Damaged, or Stolen Packages

  • Damaged Items: If your order arrives damaged, please take clear photos of the damaged packaging and items and contact us immediately at luckyscoopmysterybox@gmail.com with your order number. Please save all packaging materials and damaged goods before filing a claim.
  • Incorrect Shipping Address: Please double-check your shipping address during checkout. We are not responsible for orders shipped to incorrectly entered addresses provided by the buyer.
  • Lost or Stolen Packages: Lucky Scoop and Mystery Box is not responsible for lost or stolen packages confirmed as delivered by the carrier. We recommend contacting the carrier directly to open an investigation.

7. Contact Us

If you have any questions about your shipment, reach out to us at:

  • Email: luckyscoopmysterybox@gmail.com