Refund policy

Refund & Return Policy

Last Updated: August 26, 2026

Thank you for shopping at luckyscoopandmysterybox.com. Because our products consist of surprise items, random selections, and custom "scoops," we enforce a strict refund policy to ensure fairness and prevent speculation. Please read this policy carefully prior to completing your purchase.

1. Final Sale Policy on Mystery & Scoop Products

  • All Mystery Box, Mystery Scoop, and Blind Box sales are FINAL.
  • Due to the unpredictable nature of mystery assortments, we do not offer refunds, returns, or exchanges based on customer preference, dissatisfaction with specific items received, duplicate items drawn, or unexpected color variations.
  • By placing an order, you acknowledge and agree that the exact contents of your scoop or mystery item are randomized.

2. Cancellations

  • Orders can only be canceled within 1-2 hours of placement, provided the order has not yet been processed, scooped, packaged, or featured on a live stream.
  • Once a mystery scoop or box has been opened, fulfilled, or packaged, the order is locked and cannot be canceled or refunded.

3. Damaged, Defective, or Incorrect Non-Mystery Items

While mystery item selections are final, we want to ensure you receive your order in good condition.

If your package arrives damaged, defective, or missing an item:

  • Reporting Window: You must notify us within 3-5 days of package delivery (as confirmed by carrier tracking).
  • Proof Required: You must email luckyscoopmysterybox@gmail.com with your order number and clear photos or unboxing video footage showing:
    1. The outer shipping box and label.
    2. The damaged or defective item(s).
  • Resolution: Approved claims for damaged or defective goods will receive a replacement item of equal value or store credit, determined at our sole discretion.

4. Chargebacks & Payment Disputes

Initiating a fraudulent payment dispute or credit card chargeback claiming "item not as described" due to disliking the contents of a mystery product violates our store policies.

If a chargeback is fraudulently opened, your account will be permanently banned from future purchases on luckyscoopandmysterybox.com and associated selling channels, and relevant fulfillment records will be provided to financial institutions to dispute the claim.

5. Return Shipping Costs

If an exception is granted by support requiring an item to be returned:

  • The customer is responsible for paying all return shipping costs unless the return is due to our error (e.g., wrong address shipped by us).
  • Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your total.

6. Contact Information

For questions or concerns regarding an order issue, please reach out to:

  • Email: luckyscoopmysterybox@gmail.com